1. General provisions
1.1. This document is a public offer (Article 437 of the Civil Code of the Russian Federation) made by Victoria Vladimirovna Soboleva (Соболева Виктория Владимировна), self-employed (professional income tax payer), INN 712301127000 (the “Provider”), and contains all essential terms of the agreement on access to digital materials and on information and consultation services.
1.2. The offer is addressed to any legally capable individual aged 18 or over (the “Client”).
1.3. Payment for the chosen Product or Consultation constitutes acceptance of this offer (Article 438 of the Civil Code). From the moment of payment the agreement is concluded on the terms of this offer.
1.4. The Provider applies the professional income tax regime and is not a VAT payer. After payment the Client receives a receipt generated in the “Moy Nalog” app.
2. Definitions
2.1. Website — the Provider’s website on which this offer is published.
2.2. Product — the Provider’s digital material: a guide (PDF), a recorded webinar, an audio podcast, a presentation, notes and other materials whose description and price are given on the Website.
2.3. Consultation — an information and consultation service provided by video call: an online consultation (first or follow-up) and an urgent online consultation.
2.4. Bot — the Provider’s Telegram bot @doctorgynbot, used for payment and access to Products.
3. Subject of the agreement
3.1. The Provider gives the Client access to the chosen Product and/or provides a Consultation, and the Client pays for them as set out in this offer.
3.2. Consultations and Products are informational and are not medical care or a medical service. During a Consultation the Provider reviews the Client’s situation, test and examination results, explains the possible options and makes a plan for further actions and examinations. The Provider does not make a diagnosis or prescribe treatment, including medicines.
3.3. For diagnosis and treatment the Client needs an in-person visit to a medical organisation. The Provider’s in-person visits take place at the MAC IVF clinic (Moscow Academic IVF Clinic) under an agreement the Client concludes with the clinic and are paid to the clinic. This offer does not govern in-person visits.
3.4. Consultations are not intended for emergencies. In case of severe pain, bleeding, high fever or feeling unwell during pregnancy, the Client must call emergency services on 112.
4. Price and payment
4.1. Prices for Products and Consultations are shown on the Website in Russian roubles. The price at the moment of payment applies.
4.2. Payment is made 100% in advance by bank card (including cards issued abroad) or by another method available in the Prodamus payment service (Prodamus LLC), via the Bot or a payment link.
4.3. The Client’s obligation to pay is fulfilled when the funds are received by the Provider.
5. Access to Products
5.1. Access to a Product is provided automatically after payment: in the Bot.
5.2. If access has not arrived within 24 hours of payment, the Client contacts customer care on WhatsApp: +7 (965) 128-81-78. The Provider grants access within 1 business day of the request.
5.3. The access period is stated in the Product description. If it is not stated, access is provided for at least 12 months from payment; files sent to the Client remain with the Client indefinitely.
5.4. The agreement regarding a Product is fulfilled once access is provided.
6. Consultations
6.1. The Client submits a request via the form on the Website or on the Provider’s WhatsApp: +7 (916) 542-57-77. The date and time are agreed in the chat (Moscow time).
6.2. The Consultation takes place by video call at the agreed time, in Russian or English, and lasts up to 60 minutes on average. If more time is needed, the Provider continues without extra charge within reason.
6.3. The Client sends test and examination results to the Provider before the Consultation.
6.4. An urgent online consultation takes place within hours of payment, subject to the Provider’s availability, which the Provider confirms before payment.
6.5. The Client may reschedule or cancel a Consultation at least 24 hours before it starts. In this case the Consultation is moved to a new time or the money is refunded in full.
6.6. If the Client cancels less than 24 hours before, or does not join within 15 minutes of the agreed start, the Consultation is considered provided and the money is not refunded, as the time was reserved for the Client (Article 781(3) of the Civil Code).
6.7. If a Consultation does not take place through the Provider’s fault, it is rescheduled to a time convenient for the Client or the money is refunded in full, at the Client’s choice.
7. Refunds
7.1. The Client may cancel a Product before access is provided and receive a full refund.
7.2. Once access is provided, the Product is considered received. A refund is possible if access was not provided through the Provider’s fault or the Product materially differs from its description on the Website.
7.3. The Client may withdraw from the agreement at any time by paying the Provider for expenses actually incurred (Article 32 of the Consumer Protection Law, Article 782 of the Civil Code).
7.4. A refund request is sent to customer care on WhatsApp +7 (965) 128-81-78 or by email to vitekvenev@yandex.ru, stating the payment date and the Product or Consultation. Refunds are made within 10 days of receiving the request, using the original payment method.
8. Rights and obligations
8.1. The Provider undertakes to give access to the paid Product, hold the Consultation at the agreed time and keep the information received from the Client confidential.
8.2. The Provider may update Products without lowering their quality and change the terms of this offer. Changes do not apply to Products and Consultations already paid for.
8.3. The Client undertakes to give accurate contact details, not to share access to Products with third parties and to comply with section 9.
9. Intellectual property
9.1. The exclusive rights to Products belong to the Provider (Articles 1229, 1270 of the Civil Code).
9.2. The Client may use a Product only for personal non-commercial purposes. Copying, forwarding, selling or publishing Products or parts of them, including in open chats and social media, without the Provider’s written consent is prohibited.
9.3. In case of a breach of section 9, the Provider may terminate access to Products without a refund and claim compensation under Russian law.
10. Liability
10.1. Information in Products and Consultations is general and for reference only and does not replace an in-person visit to a doctor. Contraindications may apply. Consult a specialist.
10.2. The Provider is not liable for decisions the Client makes on their own without an in-person visit, or for the inability to use a Product due to problems on the Client’s side (device, internet, blocked services).
10.3. The parties are released from liability in case of force majeure.
11. Personal data
11.1. By paying for a Product or Consultation, the Client consents to the processing of their personal data in accordance with the Privacy policy.
12. Disputes
12.1. Disputes are resolved through negotiation. A claim is sent to customer care or by email to vitekvenev@yandex.ru and is considered within 10 days.
12.2. If a dispute is not settled, it is considered by a court under the laws of the Russian Federation, taking into account the consumer’s right to choose jurisdiction.
13. Provider details
Victoria Vladimirovna Soboleva (Соболева Виктория Владимировна)
Self-employed (professional income tax payer)
INN 712301127000
Customer care (WhatsApp): +7 (965) 128-81-78
Consultations (WhatsApp): +7 (916) 542-57-77
Email: vitekvenev@yandex.ru