Privacy policy

1. General provisions

1.1. This policy is drawn up in accordance with Federal Law No. 152-FZ of 27.07.2006 “On Personal Data” and sets out what personal data is processed, why, how it is protected and what rights you have.

1.2. The data controller is Victoria Vladimirovna Soboleva (Соболева Виктория Владимировна), self-employed (professional income tax payer), INN 712301127000 (the “Controller”).

1.3. Contacts for personal data questions: email vitekvenev@yandex.ru, WhatsApp +7 (965) 128-81-78.

1.4. The policy applies to all data the Controller receives through this website, messengers, Telegram bots and the payment service. It is publicly available (Article 18.1(2) of Law 152-FZ).

2. What data we process and why

2.2. The Controller does not receive or store your bank card details: they are processed by the payment service.

2.3. Data you enter into the calculators on the website (period dates, volumes, etc.) is processed only in your browser, stored on your device and not sent to the Controller. You can delete it with the “Clear” button in the calculator or by clearing your browser data.

2.4. Anonymous questions sent via the Telegram bot are published in the channel without the author’s name.

2.5. The website is not intended for people under 18. The Controller does not knowingly process their data.

3. Principles and methods of processing

3.1. Processing is lawful and fair, only for the stated purposes and to the extent necessary for them.

3.2. Actions with data: collection, recording, organisation, storage, updating, use, transfer (provision, access), deletion and destruction — with and without automation.

4. Transfer to third parties

4.1. The Controller transfers data only to the extent needed for these services to work:

• Prodamus LLC (Russia) — payments, receipts and links to materials;
• Yandex LLC (Russia) — visit statistics (Yandex Metrica) and the clinic map (Yandex Maps), only after cookie consent or when you press “Show map”;
• WhatsApp LLC (USA) — messages about consultations and customer care;
• Telegram FZ-LLC (UAE) — Telegram bots for payment and materials, the channel;
• Google LLC (USA) — website fonts; YouTube videos load only when you press play;
• the MAC IVF clinic — only if you ask to be booked for an in-person visit.

4.2. Using WhatsApp, Telegram and Google services involves cross-border transfer of personal data. The Controller notifies Roskomnadzor of such transfer under Article 12 of Law 152-FZ. You can choose another way to contact us — just tell customer care.

4.3. Data is not sold or shared for third-party advertising.

5. Storage and retention

5.1. Initial collection and storage of personal data of Russian citizens uses databases located in the Russian Federation (Article 18(5) of Law 152-FZ).

5.2. Retention periods:

• requests not followed by payment — up to 1 year from the last contact;
• customer data — for the term of the agreement and 5 years after its performance (for claims and tax purposes);
• health information — until consultations end, but no longer than 1 year from the last consultation, or until consent is withdrawn;
• Yandex Metrica data — in anonymised form under the service’s rules.

5.3. When the period expires or the purpose is achieved, data is destroyed within 30 days.

6. Data protection

6.1. The Controller takes legal, organisational and technical measures (Articles 18.1, 19 of Law 152-FZ): only the Controller has access to the data, devices and accounts are protected with passwords and two-factor authentication, and the website uses HTTPS.

6.2. The Controller notifies Roskomnadzor of personal data breaches within the time limits set by Article 21(3.1) of Law 152-FZ.

7. Your rights

7.1. You have the right to receive information about the processing of your data, to request that it be corrected, blocked or deleted, to withdraw your consent, and to appeal the Controller’s actions to Roskomnadzor or in court (Articles 14–17 of Law 152-FZ).

7.2. Send your request by email to vitekvenev@yandex.ru or on WhatsApp +7 (965) 128-81-78. The Controller replies within 10 business days of receiving it (this may be extended by 5 business days with an explanation).

7.3. Withdrawing consent does not affect the lawfulness of processing before withdrawal. If data is needed to perform a paid agreement, the Controller may continue processing it to that extent.

8. Cookies

8.1. The website uses technical cookies and browser storage to work (remembering your consent and calculator entries) and, after your consent, Yandex Metrica and Yandex Maps cookies.

8.2. You can disable cookies in your browser settings. The website will still work, but statistics and the map may not be available.

9. Consent to personal data processing

9.1. By ticking the consent box in a form on the website, or by paying for materials or a consultation, you freely, of your own will and in your own interest give the Controller consent to process your personal data (name, phone number, email, Telegram and WhatsApp name and ID, order details) for the purposes and by the methods set out in sections 2–4, including cross-border transfer to the services listed in section 4. Consent is valid until the purposes of processing are achieved or until it is withdrawn.

10. Changes to this policy

10.1. The Controller may change this policy. The new version takes effect when published on the website. The current version is always available on this page.

11. Contact